There are a few situations that may cause the request for an Evaluation License to fail. Use the table below to locate the appropriate troubleshooting topic based on the error message presented by the Prizm Licensing Utility.
| Error Message | Resolution Topic |
| Your license has expired | Evaluation License has Expired |
| You have exceeded the limit of evaluation installations | Evaluation License has Exceeded Installation Limit |
| Application could not reach licensing services | Evaluation on a Device without an Internet Connection |